Jackpotraider Responsible Gambling

Gambling is entertainment. This page sets out the tools available on your account, the external organisations that offer free support, and how to reach us if you need to make a change. Jackpotraider operates under a Certificate of Operation issued by the Curaçao Gaming Authority (licence OGL/2024/969/1019, held by Three Cats B.V.), and responsible gambling obligations form part of that licence framework.

Our commitment

Jackpotraider is licensed and regulated by the Curaçao Gaming Authority under certificate OGL/2024/969/1019. Players must be 18 or older to register, or older where local law sets a higher minimum age. Every page on the site carries a footer notice confirming the 18+ requirement, and we block access to accounts where self-exclusion has been requested.

Tools available

Several controls are available directly on your account. You can set a loss limit at any time through the Responsible Gaming section of your account settings. Self-exclusion closes and blocks your account immediately on request, and we make reasonable efforts to prevent a new account being opened under the same details. A cooling-off period is also available; no prize is awarded on any win that occurs while a cooling-off period is active.

Tools you can use:

• Loss limits (set by you, applied to your account)
• Self-exclusion (immediate account closure and block on request)
• Cooling-off periods
• Account closure by request to [email protected]

To set a limit or request exclusion, go to the Responsible Gaming section of your account or contact support directly. Changes to limits that increase your exposure take effect after a cooling period; reductions apply immediately.

Signs to watch for

Some patterns can indicate that gambling has moved beyond entertainment.

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting time with family, friends, or work
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or restless when not gambling
• Hiding gambling activity from people close to you

If any of these apply, the organisations listed below offer free, confidential support.

Where to get help

These organisations provide free support and are independent of Jackpotraider.

• GamCare: www.gamcare.org.uk or freephone 0808 8020 133
• BeGambleAware: www.begambleaware.org or freephone 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop (self-exclusion across multiple UK-facing sites): www.gamstop.co.uk

GamStop allows you to self-exclude from multiple online gambling operators in a single step. It is free to use and takes effect across all participating sites.

Contact us

To request self-exclusion, set a limit, or ask any question about your account, contact our support team by live chat (available 24/7 via the launcher on every page) or by email at [email protected] . Self-exclusion closes your account immediately on request. If you write to us to close your account for any reason, all funds held on the account are returned to you.