Jackpotraider Privacy Policy

This Privacy Policy applies to jackpotraider.com, operated by Three Cats B.V., a company incorporated in Curaçao (registration number 164649) with a registered office at Schottegatweg Oost 10, Unit 1-9, Bon Bini Business Center, Willemstad. It sets out what personal data we collect, the purposes for which we use it, who we share it with, how long we keep it, and the rights available to you. Jackpotraider holds Certificate of Operation OGL/2024/969/1019 issued by the Curaçao Gaming Authority (CGA), and we process personal data in accordance with our own data-handling commitments and applicable data protection law in the jurisdictions where we operate.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. During identity verification we collect copies of government-issued identity documents (passport or national identity card), proof of address such as utility bills, copies of the payment cards or methods used to deposit, and in some cases a selfie held alongside the identity document. We also collect gameplay data covering deposits, withdrawals, bets placed, session times, and game choices, as well as device and network data including IP address, browser type, operating system, and device identifiers. Cookies and similar technologies are used for site functionality and analytics, as described in our Cookie Policy.

How we use your information

We use personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, and sportsbook verticals. We process identity and financial data to meet our regulatory obligations under the CGA licence, including age verification, know-your-customer checks, anti-money laundering procedures, and transaction monitoring. Personal data is also used for security and fraud prevention, for responding to customer support queries, and, where you have opted in, for sending marketing communications. We do not sell personal data to third parties.

Payment processing is handled by Pointissimo Digital Ltd, a wholly owned subsidiary of Three Cats B.V., incorporated in Cyprus (registration number HE 452086) and based at Ischyron 24, Kato Polemidia, 4151, Limassol, Cyprus. We share data with identity verification providers engaged to carry out KYC checks, and with the Curaçao Gaming Authority where disclosure is required under the terms of our Certificate of Operation. We also disclose personal data to law enforcement or other competent authorities when legally required to do so.

Data retention

We retain personal data for as long as your account is active and for a period after closure sufficient to meet our obligations under anti-money laundering rules and the conditions of our gaming licence. Account records, transaction data, and KYC documents are generally kept for a minimum of five years following account closure. Data that is no longer required for any regulatory or legal purpose is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold about you.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to any retention obligations we are required to meet.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of our legitimate interests.
Portability: you can request that we provide your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us using the details below. If you are dissatisfied with our response, you may raise a complaint with the relevant supervisory authority or data protection regulator in your jurisdiction.

Contact us

Privacy queries and data rights requests can be sent by email to [email protected] . We do not have a separately designated Data Protection Officer, so all privacy-related correspondence should be directed to that address. We will respond within a reasonable period of receiving your request.